At Academic Help UK, we want you to be completely satisfied. However, due to the digital nature of our services (feedback, editing, and reports), our refund policy is designed to be fair to both our clients and our hard-working academic experts.
Eligibility for Refunds
You may be eligible for a full or partial refund under the following circumstances:
Non-Delivery:If we fail to deliver the ordered service (e.g., feedback report) within the agreed deadline and fail to communicate a delay, you are entitled to a full refund.
Duplicate Payment: If you are accidentally charged twice for the same order, the duplicate payment will be refunded immediately upon verification.
Non-Refundable Circumstances
Due to the instant nature of our service, refunds will not be issued in the following cases:
Change of Mind: Once an expert has been assigned and work has begun on your document or report.
Academic Outcomes: We cannot refund fees based on the grade you receive, as our service is a guide and the final submission is your own responsibility.
Scope Creep: If you request additional services beyond the original scope of work, the original fee for the completed scope remains non-refundable.
The Refund Process
To request a refund, you must contact us via the “Contact Us” page within 14 days of the original payment date. Please provide your Order ID and a detailed reason for the request. We will investigate the matter and respond within 3-5 business days.
Disputes
If you are unhappy with the quality of the feedback, we encourage you to use our Revision policy before initiating a refund. We are committed to resolving issues amicably.